Customer Support Representative, Tier 1

Do you like working with all kinds of interesting people? If so, we have a fantastic opportunity for a Customer Support Representative.

As a Customer Support Representative:

You love to save the day, taking ownership of & finding creative solutions for any problems that come your way over the phone or in retail.

You use a positive approach to help customers with a variety of things, including choosing the best packaging options, booking technician visits, understanding their bill, etc.

You have the aptitude to learn all about our awesome products & services, including cool equipment like NexTV. And can teach customers about them, too!

You're fast on your feet & can keep up with constantly evolving information & procedures as part of a high-tech company that leads the way in TV, Internet, Phone, & Security services.

You have a flexible schedule, and are able to work a combination of days, evening and weekends with open availability. (scheduled between 8am - 9pm)

Competencies you have for success:

Top-notch Customer Service skills including empathy, professionalism, courtesy, common sense, & patience.

Talent for handling a large number of calls efficiently & accurately in a busy environment.

Continually striving to achieve targets and metrics.

Ability to respond positively to constructive feedback.

Ability to put into practice training you receive on basic troubleshooting.

Capacity to quickly adapt to new processes, procedures, & technology.

Previous Call Centre experience is an asset, but not required.

Minimum grade 12 education.

Clear Criminal Record Check.